Forum Discussion

viniciusbenincasa's avatar
viniciusbenincasa
Copper Contributor
Aug 04, 2019

Edge Insider

Somehow my Edge Insider stop working, with my Chrome and teamviewer, all of them do run but just show blank screens. Does someone know how to fix it?
V-FRROME's avatar
V-FRROME
Former Employee
Aug 05, 2019

viniciusbenincasa 

 

When you open Edge Insider it just shows a blank screen, or does Edge insider start up normally and just not show any webpages? (you said Teamviewer and Chrome are not loading anything either?)

 

 

Thanks,

Frank

viniciusbenincasa's avatar
viniciusbenincasa
Copper Contributor
Aug 06, 2019

V-FRROME 

 

Just a blank screen, and chrome has the same problem. 

 

 

  • V-FRROME's avatar
    V-FRROME
    Former Employee
    Aug 06, 2019

    viniciusbenincasa 

     

    Is there any way you can capture a screenshot for me.

     

    You can create a screenshot with the Snipping Tool.

    • Click Start
    • Type Snipping and it should automatically show up
    • Click Mode and do a Full-screen snip
    • Then click new and save and upload to here.

    I think either a third party application is blocking it (firewall, malware, antivirus) or somehow your browsers could have got corrupted with a bad extension or other file types.

     

    Thanks for getting me that screenshot,

    Frank

     

     

    • viniciusbenincasa's avatar
      viniciusbenincasa
      Copper Contributor
      Aug 07, 2019

      V-FRROME 

       

      This is how the screen look like when I open it. If I click on it, its running ok, because the buttons say it so, but I cant see anything. Quite unusual for me.

      • V-FRROME's avatar
        V-FRROME
        Former Employee
        Aug 08, 2019

        viniciusbenincasa 

         

        Thanks for the screenshot.

         

        Let's try a couple of methods:

         

        Troubleshoot compatibility

        To run in troubleshoot compatibility, right-click the icon on your desktop and click Troubleshoot compatibility.