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josaxton's avatar
josaxton
Icon for Microsoft rankMicrosoft
Dec 11, 2023

Edge downloads are not completing

When I attempt to downlaod a file in Edge, the download never finishes. I end up with a file named something like "Unconfirmed nnnnnn.crdownload". If I attempt to close Edge I get a warning about the...
WheresMaWhiskey's avatar
WheresMaWhiskey
Copper Contributor
Dec 13, 2023

I found that sensece had a lock on the file, I also noticed on several machines the startup type of a couple of defender related services was incorrect. So if you are using defender your issue may be the same as mine

I noticed in teh sense logs the following services did not have the correct startup types set they were both set to 4

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SgrmAgent
"Start"=dword:00000000

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SgrmBroker
"Start"=dword:00000002

This seems to have helped ion the system i have tried it on so far

Should have said you need to reboot

Luc0ss's avatar
Luc0ss
Copper Contributor
Dec 13, 2023

WheresMaWhiskey 

We are seeing this with more with chrome but definitetly have it with our users on edge as well. I tried the changes on my rig and rebooted. Upon reboot this did not fix the issue. I made sure the registry changes didn't revert. So mileage my vary.

  • WheresMaWhiskey's avatar
    WheresMaWhiskey
    Copper Contributor
    Dec 13, 2023

    That is disappointing i was hopeful as worked on my test machines but I was aware this was not a wide enough test sample and I have found the issue to be intermittent

    I suppose at least I was right it was sensece that was issue, have to cling to some small crumb of comfort

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