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NikNastev's avatar
NikNastev
Copper Contributor
Oct 05, 2021

Edge Dev - Payment crash

Edge - Version 96.0.1028.0. Every time when trying to pay or change card info - Edge crash. This is from about a Month.   Card dialog window appear on the screen and then Edge freezes and crash. ...
Alexandra-R's avatar
Alexandra-R
Icon for Microsoft rankMicrosoft
Oct 06, 2021

Hey NikNastev and Benoit_Fournier, 

 

Sounds like this has been occurring for a while for both of you, can you both confirm your OS and OS Versions? It seems like it's both paying *and* managing payments, can you also walk me through the steps you're taking to manage payment methods and when the crash is occurring there?

 

Also, can you both visit edge://crashes/ and confirm if these are registering as crashes there? If so, please make sure they're uploaded so the team can take a closer look at what might be causing this. 

 

Alex Rowell (she/her)
Community Manager - Microsoft Edge
Join us on Twitter, or over on Reddit in r/MicrosoftEdge or r/edge

  • NikNastev's avatar
    NikNastev
    Copper Contributor
    Oct 07, 2021
    And I can confirm that Edge 94.0.992.38 (Official build) have no problems with Cards - I can use that there. But not in Dev version from a Month.
    • Alexandra-R's avatar
      Alexandra-R
      Icon for Microsoft rankMicrosoft
      Oct 08, 2021
      Thank you both! I flagged this to the team for a closer look at what's going on, and I'll circle back if they need more info to dig in!
      • tsf123's avatar
        tsf123
        Copper Contributor
        Oct 11, 2021
        I've been getting this consistently for the past few weeks as well. It happens when I click in a credit card field on any web page. The payments selection popup shows, but regardless of whether I try to select one of those payments or even if I try to manually enter payment info into that field (bypassing the popup selection), Edge crashes.

        Microsoft Edge 96.0.1032.0 (Official build) dev (64-bit)
        Revision 1e094a13bedb4ff84007b8af84fc92e4ba0277aa
        Operating system Windows 10 Version 21H1 (Build 19043.1237)
  • NikNastev's avatar
    NikNastev
    Copper Contributor
    Oct 07, 2021
    Crashes are confirmed and reported - this is what the status in edge://crashes/

    OS - Windows 10 21H1 Build 19043.1237

    The problem here is - when Card window appear to fill card info in webpage - Edge crashes, after 10s freeze.
  • Benoit_Fournier's avatar
    Benoit_Fournier
    Steel Contributor
    Oct 07, 2021
    This is the first time that I experience that.

    OS Version is
    Édition Windows 10 Entreprise
    Version 20H2
    Date d'installation ‎2021-‎07-‎26
    Version du système d’exploitation 19042.1237
    Expérience Windows Feature Experience Pack 120.2212.3530.0

    And yes, it was registered as crashes. Occured 6 times in a row. I was completing a transaction and had 15 minutes to do so. It never worked. Had to use Chrome :-(.

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