Forum Discussion
cjahn50
Feb 09, 2021Iron Contributor
Edge Canary issues
Has anyone else seen weird issues with Version 90.0.793.0 (Official build) canary (64-bit)?
I got a lot of messages in the Reliability Monitor about it not responding (while idle). And after I removed it and reinstalled it I got messages saying the installer had issues.
And what's really strange is it seems to work just fine... Go figure...
- Alexandra-R
Microsoft
Hey folks, couple more questions for you!
Are you seeing a 'Microsoft Edge has stopped working' popup in addition to the RM reports? Only one, or several? Also, can you check if you've got anything at edge://crashes that corresponds to the RM entries?
The team let me know that these are likely renderer crashes/errors, which is why the browser continues to operate as intended even as you see these entries.
If you have entries in edge://crashes, please submit one of them for review (no need to submit all 200+ that some of you are seeing!)
- Rohit YadavBronze Contributor
Update, after applying the Canary build 795 update, I see no more crashes in RM. Looks like the issue is fixed. This is after my observation of about 6 hours.
This was fun, with my RM filled with crash reports of Edge (734 to be precise xD):
Crashes on 9th Feb, starting with Edge Installer crashes
Crashes on 10th Feb
Crashes on 11th Feb
No more crashes after applying the update. Yayy!
- CrazyKatsIron Contributor
Oddly I did show errors last night immediately after getting .795:
But after an overnight shutdown I have none this AM.
- Rohit YadavBronze Contributor
Alexandra-R Hi,
I don't see any "Microsoft Edge has stopped working" popups. In fact, the browser is completely usable and it is only that when I encountered the RM entries.
Also, I see no crash entry at edge://crashes. The last entry on the Crash pages is from 6th February when this issue wasn't present at all. Therefore, I do not have anything to report from edge://crashes.
- kevin urquhartCopper ContributorI summitted mine through feedback around the day 793 was released
- Alexandra-R
Microsoft
This might be a long shot but can you folks who're seeing unusual crash reporting check your CPU when you have Canary open, and also confirm if any specific actions are causing the crashes in RM?
- Rohit YadavBronze Contributor
Alexandra-R Hi, I see no spike in CPU activity during my course of usage. No specific actions as such causing any crash. For me, it is showing a crashing even when I have no tabs open other than the NTP. The crash, I believe is happening on any helper background process because the browser is completely usable. One more observation to share, on my Canary installation, Sync is setting things up and is not in a Running state, if that helps diagnose any related issues.
- Alexandra-R
Microsoft
Rohit Yadav thanks for confirming! The sync issue is probably unrelated but still interesting. Are you only running into it on Canary or across all your channels?
- cjahn50Iron Contributor
I do not see a CPU usage increase to any degree with Canary open. And at least for me, the messages show up in RM right after an update. So far nothing in RM during normal usage.
- Alexandra-R
Microsoft
cjahn50 Interesting you're seeing it right after an update only! Sounds like it's not the long shot one I thought could be connected, but needs a little more investigation from the team. Thanks for submitting feedback!
- Rohit YadavBronze Contributor
cjahn50 I just checked my Reliability History, and I have over 280 entries, all related to crashes of Microsoft Edge!
Reliability History lists crashes for msedge.exe process, Microsoft Edge, pwahelper.exe process and the Edge Updater.
This is highly unusual and is certainly an issue. Everyone seeing this thread, please report using the Feedback Tool.
- Rohit YadavBronze Contributor
Another thing worth mentioning is that the sync is always 'Setting up'.
Seems like it has got something to do with Sync?
- cjahn50Iron Contributor
I am not seeing the sync issue. But that's not to say it isn't a problem.
- Alexandra-R
Microsoft
Hey folks!
Make sure you're reporting this issue in app as well so the team has more to go on when they look into it. Sounds like this is limited to Canary (other than the odd interaction between Canary and Dev that cjahn50 mentioned), but if that's not accurate let me know!
Hi,
the thing is, I'm not sure if it's showing it by mistake, because I do get intermittent crashes on Canary and when I compare the times in reliability monitor, they match.
so I'll let others send the feedback.
- CrazyKatsIron Contributor
Seeing the same thing on my PC.
Also works just fine, but if you close and reopen
Canary it creates another set of errors.
Hi,
Which OS and and build?
I see the same thing on my insider dev build's reliability monitorI'm not going to jump into any conclusions because Edge canary actually does crash often for me, so I think that data is correct, at least in my case.
I know you see multiple entries for the same time, but that might mean reliability monitor is registering crash report for each Edge process or module separately.
- cjahn50Iron Contributor
That's exactly what I saw. And it was after the reboot from updating to build 19042.804. I uninstalled Canary and since I reinstalled I haven't see any messages.
And not to overly complicate this, after updating Edge Dev to Version 90.0.789.1, it wouldn't restart. All I got was the spinning circle of doom. So I tried to kill the process and no luck.
So taking the steps that a really old IT guy would take, I rebooted. Edge Dev launched and so far no issues.
I can only assume that this latest update has something in it that might cause Edge (at least Dev and Canary) to not play nice.
- cjahn50Iron Contributor
Windows 10 20H2 Build 19042.804