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Clay_Martin's avatar
Clay_Martin
Former Employee
Apr 21, 2020

Discussion - Mouse cursor sometimes disappears

Hey Insiders,   We’re trying to get more information about the mouse cursor disappearing issue, specifically a reproducible case that we can review. To that end we’re starting this discussion to ...
jsbigs's avatar
jsbigs
Copper Contributor
Nov 29, 2020

Clay_Martin

 

Hello. I also just started experiencing this issue. I recently upgraded from Windows 7 to 10 (clean install), and use ShareMouse (software solution for sharing keyboard and mouse between an Apple Mac Mini and a home built PC) v. a KVM switch. Sometimes it is a little buggy, but it has been a lot better in the last year or so. After the Windows 10 clean install, everything was working fine, cursor was visible, etc., for 2-3 weeks.

 

Then a couple of days ago, after waking the PC up from sleep, my cursor was missing. Tried most everything: restarts, updating drivers, updating to 20H2, tweaking settings, etc. and still the cursor would disappear. The only thing that allowed it to reappear was ALSO having a USB mouse connected. BUT, I discovered this morning that the USB mouse did not even need to be powered on; all I had to do was plug its USB receiver into an available port.

 

Obviously this is still not ideal, and luckily I had the spare USB mouse available, but at least now I don't need to worry about having fresh(ly charged) batteries in the USB mouse. Anyhow, I hope that information somehow helps to fix this bug.

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