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Clay_Martin's avatar
Clay_Martin
Former Employee
Apr 21, 2020

Discussion - Mouse cursor sometimes disappears

Hey Insiders,   We’re trying to get more information about the mouse cursor disappearing issue, specifically a reproducible case that we can review. To that end we’re starting this discussion to ...
diogocatossi's avatar
diogocatossi
Copper Contributor
Jun 04, 2020

Clay_Martinat this very moment I'm "tabbing" through the browser because my mouse is unavailable. It was perfectly fine until about 4AM today when I've turned off my computer. This morning it came up with no cursor at all. I've tried to re-seat the mouse, connect another mouse and although they show up in Device Manager (I've tried to uninstall and re-detect) no signal of the cursor. It's not invisible as I can't click on objects, not present at all.

 

I'm on a custom built computer and on Windows 10 Insider 2004 since 05/25.

 

From Event-viewer I've idenfied the following KBs installed yesterday:
03/06/2020 09:45:01 - Microsoft Defender Antivirus - KB2267602 (Versão 1.317.535.0)
03/06/2020 10:40:10 - Microsoft Defender Antivirus - KB2267602 (Versão 1.317.535.0) [yess, twice]

03/06/2020 17:20:59 - 9WZDNCRFHVN5-MICROSOFT.WINDOWSCALCULATOR

03/06/2020 17:21:12 - 9NMPJ99VJBWV-Microsoft.YourPhone

03/06/2020 17:21:15 - 9NZKPSTSNW4P-Microsoft.XboxGamingOverlay. (Failed with error 0x80073D02)

03/06/2020 17:21:18 - 9WZDNCRFHVQM-MICROSOFT.WINDOWSCOMMUNICATIONSAPPS

03/06/2020 17:21:22 - 9PKDZBMV1H3T-Microsoft.GetHelp

 

Thanks for your help!

diogocatossi's avatar
diogocatossi
Copper Contributor
Jun 04, 2020
Clay_Martin, most weirdly I've managed to go through control panel mouse settings and while customizing it the cursor was presented again. I've tried another round of uninstalling devices and while my wired mouse is still not working my wireless mouse is now active.

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