Forum Discussion
Clay_Martin
Microsoft
Apr 21, 2020Discussion - Mouse cursor sometimes disappears
Hey Insiders,
We’re trying to get more information about the mouse cursor disappearing issue, specifically a reproducible case that we can review. To that end we’re starting this discussion to ...
diogocatossi
Jun 04, 2020Copper Contributor
Clay_Martinat this very moment I'm "tabbing" through the browser because my mouse is unavailable. It was perfectly fine until about 4AM today when I've turned off my computer. This morning it came up with no cursor at all. I've tried to re-seat the mouse, connect another mouse and although they show up in Device Manager (I've tried to uninstall and re-detect) no signal of the cursor. It's not invisible as I can't click on objects, not present at all.
I'm on a custom built computer and on Windows 10 Insider 2004 since 05/25.
From Event-viewer I've idenfied the following KBs installed yesterday:
03/06/2020 09:45:01 - Microsoft Defender Antivirus - KB2267602 (Versão 1.317.535.0)
03/06/2020 10:40:10 - Microsoft Defender Antivirus - KB2267602 (Versão 1.317.535.0) [yess, twice]
03/06/2020 17:20:59 - 9WZDNCRFHVN5-MICROSOFT.WINDOWSCALCULATOR
03/06/2020 17:21:12 - 9NMPJ99VJBWV-Microsoft.YourPhone
03/06/2020 17:21:15 - 9NZKPSTSNW4P-Microsoft.XboxGamingOverlay. (Failed with error 0x80073D02)
03/06/2020 17:21:18 - 9WZDNCRFHVQM-MICROSOFT.WINDOWSCOMMUNICATIONSAPPS
03/06/2020 17:21:22 - 9PKDZBMV1H3T-Microsoft.GetHelp
Thanks for your help!
- Clay_MartinJun 08, 2020
Microsoft
What device are you hitting this issue on? Are you able to reproduce this issue in Chrome? Lastly check out our latest canary as that had a fix for a background-extension related mouse cursor issue which may have cause this. - diogocatossiJun 04, 2020Copper ContributorClay_Martin, most weirdly I've managed to go through control panel mouse settings and while customizing it the cursor was presented again. I've tried another round of uninstalling devices and while my wired mouse is still not working my wireless mouse is now active.