Forum Discussion
Clay_Martin
Microsoft
Apr 21, 2020Discussion - Mouse cursor sometimes disappears
Hey Insiders,
We’re trying to get more information about the mouse cursor disappearing issue, specifically a reproducible case that we can review. To that end we’re starting this discussion to ...
Clay_Martin
Microsoft
May 27, 2020TIM FALKINS Thanks for the reply, could you give us some more info, you can DM message me it if you don't want to post. Would like to know the version of Windows you're running on the device (can run winver to find that) along with the version and channel of Edge you're hitting the issue on. Also whether or not you're using tablet mode and the display scale factor found in Settings > System > Display. Lastly are you able to repro the issue in Chrome?
TIM FALKINS
Jun 02, 2020Copper Contributor
Clay_Martin , I'm hesitant to say it is fixed, but I can't reproduce as of just a minute ago after having installed Google Chrome to test what you asked about. I installed Chrome, and Chrome didn't have any issues with the cursor disappearing. I closed Chrome and switched over to Edge (Dev channel), and closed the browser by touch, and the cursor disappeared as soon as I opened it again. Re-opened Google Chrome and still no problem there. I went into the About settings page in Edge and noticed an updated was available. (It frequently auto updates, so I don't think I've ever too far behind the latest version.) I clicked the update button in Edge, bringing me to version Version 84.0.522.9 (Official build) dev (64-bit). Since that point, the touch issue is gone. I can repeatedly close/open with touch without problems. So....not sure if the latest Edge build just fixed it, or if it had something to do with Google Chrome being installed, or both actions combined ???
As to your other questions:
- Running Win 1909 build 18363.836
- Not in tablet mode
- Running on a Surface Laptop 3 at default res (2256x1504) at recommended scale (150%)
If the problem comes back, I'll reply here. Hoping it's fixed.
- TIM FALKINSJun 02, 2020Copper Contributor
Clay_Martin well, no sooner did I just post my last reply than I closed Edge (by touch) and re-opened. The problem came back. And now is consistently appearing again if I close via touch. I have no idea why it stopped temporarily immediately after installing Google Chrome and doing an Edge update. Regardless, the problem is back with me:
- close by touch and the cursor disappears until changing the hardware acceleration setting
- close by mouse click and it's fine
- Clay_MartinJun 04, 2020
Microsoft
We believe we've fixed the issue in the latest Canary release and it will also be addressed the next time Beta/Stable channels are updated. The issue was tracked upstream by this bug and would reproduce if you closed the browser with touch while a background extension kept the browser process alive. If you're willing to install Canary you should be able to verify the fix. Thank you everyone for your help in narrowing this issue down.
- Ekansh0202Jun 06, 2020Iron Contributor
I am still facing the issue. I am on edge canary version 85.0.538.0. As I wrote earlier, it happens if we put our system to sleep with edge minimized or sometimes it happens all of a sudden.