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Clay_Martin's avatar
Clay_Martin
Icon for Microsoft rankMicrosoft
Apr 21, 2020

Discussion - Mouse cursor sometimes disappears

Hey Insiders,   We’re trying to get more information about the mouse cursor disappearing issue, specifically a reproducible case that we can review. To that end we’re starting this discussion to ...
TIM FALKINS's avatar
TIM FALKINS
Copper Contributor
May 26, 2020
My second reply to #2 (cursor disappearing when using touch input). I have observed consistently that whenever I *CLOSE* the browser using touch, the next time I open it, the cursor is gone. I can't get it back unless I go into Settings > System > and toggle the hardware acceleration option (with required restart) to get it working again.

It doesn't matter if I launch the browser with touch or via mouse click...that doesn't appear to be a determining factor. It is when I close the browser using my finger on the close button (top right) that the next launch always occurs with the cursor missing. Hope this helps.
  • Kam's avatar
    Kam
    Silver Contributor
    May 26, 2020

    TIM FALKINS 

     

    Actually, the title of this discussion should be "Mouse cursor Always disappears"

  • Clay_Martin's avatar
    Clay_Martin
    Icon for Microsoft rankMicrosoft
    May 27, 2020

    TIM FALKINS Thanks for the reply, could you give us some more info, you can DM message me it if you don't want to post. Would like to know the version of Windows you're running on the device (can run winver to find that) along with the version and channel of Edge you're hitting the issue on. Also whether or not you're using tablet mode and the display scale factor found in Settings > System > Display. Lastly are you able to repro the issue in Chrome?

    • TIM FALKINS's avatar
      TIM FALKINS
      Copper Contributor
      Jun 02, 2020

      Clay_Martin , I'm hesitant to say it is fixed, but I can't reproduce as of just a minute ago after having installed Google Chrome to test what you asked about. I installed Chrome, and Chrome didn't have any issues with the cursor disappearing. I closed Chrome and switched over to Edge (Dev channel), and closed the browser by touch, and the cursor disappeared as soon as I opened it again. Re-opened Google Chrome and still no problem there. I went into the About settings page in Edge and noticed an updated was available. (It frequently auto updates, so I don't think I've ever too far behind the latest version.) I clicked the update button in Edge, bringing me to version Version 84.0.522.9 (Official build) dev (64-bit). Since that point, the touch issue is gone. I can repeatedly close/open with touch without problems. So....not sure if the latest Edge build just fixed it, or if it had something to do with Google Chrome being installed, or both actions combined ???

       

      As to your other questions:

      - Running Win 1909 build 18363.836

      - Not in tablet mode

      - Running on a Surface Laptop 3 at default res (2256x1504) at recommended scale (150%)

       

      If the problem comes back, I'll reply here. Hoping it's fixed.

      • TIM FALKINS's avatar
        TIM FALKINS
        Copper Contributor
        Jun 02, 2020

        Clay_Martin  well, no sooner did I just post my last reply than I closed Edge (by touch) and re-opened. The problem came back. And now is consistently appearing again if I close via touch. I have no idea why it stopped temporarily immediately after installing Google Chrome and doing an Edge update. Regardless, the problem is back with me:

        • close by touch and the cursor disappears until changing the hardware acceleration setting
        • close by mouse click and it's fine

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