Forum Discussion
Clay_Martin
Apr 21, 2020Former Employee
Discussion - Mouse cursor sometimes disappears
Hey Insiders,
We’re trying to get more information about the mouse cursor disappearing issue, specifically a reproducible case that we can review. To that end we’re starting this discussion to ...
TIM FALKINS
May 01, 2020Copper Contributor
Clay_Martin I've not discovered the specific steps that causes it to happen (though it happens quite often), but perhaps this helps: the only way to fix the issue that I've found is to either (1) reboot the laptop or (2) to go to Edge Settings > System and change the "Use hardware acceleration when available" setting to on or off (doesn't matter which) and restarting the browser for that setting change to take effect.
Note that simply restarting the browser on its own never fixes it for me. It is one of the two options above. My Surface Laptop 3 is the only device where I see this issue. I don't see it on my Lenovo ThinkPad.
videoguy
May 09, 2020Copper Contributor
i'm sorry if i missed something but my problem is the one where the cursor disappears when hovering over any video. this is a constant for me and nothing I've read anywhere has a fix or even just a discussion about this particular problem. Has anyone found any kind of workaround for this problem? it's totally frustrating since i'm a video editor and have to contend with this problem constantly.
- videoguyMay 11, 2020Copper Contributor
videoguy over the last few months i had played around with a number of suggestions people have put up here. somewhere along the line something must have worked. While trying to replicate my problem, video disappearing under video, now the cursor just disappears under video being played only in the VLC player. i had tried many suggestions in the VLC player groups but none ever worked for me. i guess i'm back to looking for answers from VLC users . Thanks so much for your help anyway. it was much appreciated.
- Clay_MartinMay 12, 2020Former Employee
videoguy Note that what you're describing is a feature inherent in most products that play video where when hovering the cursor over playing video it hides after a few seconds of no movement. That isn't the issue we're trying to debug here as that's effectly by design for Chromium/Firefox and legacy Edge. I'm curious, do you prefer the cursor to be shown at all times even if it's overlapping the video you're watching?