Forum Discussion
Dev channel update to 85.0.531.1 is live
waltnich in general, you can report issues by going to ... > Help and feedback > Send feedback. In this case, it would be helpful to know exactly what you're seeing when you say you can't log in. Is the page loading endlessly? Do you get an error from the website or from Edge? Is the page not loading at all? If it's that last one, we know we had an issue recently where clicking links from outside applications doesn't work if Edge has an update waiting to be installed (see our known issues).
Hello Josh. I get the problem randomly but always logging onto TD Bank. I will be using my experience with TD.
When I put in my credentials a pink box apears at the top of the credentials box that says "Something doesn't match. Please try again. You can also retrieve your user name or reset your password via the "Forgot user name and/or password?" link."
I contacted TD and they said they don't know what that is. They, from their end, tried to monitor my login but nothing is happening at their end. They offered that it is a browser issue. It started after the last build drop. josh_bodner
- josh_bodnerJun 19, 2020Microsoft
waltnich are you using Edge's autofill to fill in your password? If so, it sounds like maybe it's got the wrong password stored for some reason. If you try to manually type in your login info, does it work?
- waltnichJun 19, 2020Copper Contributor
No Josh. I do let the auto-fill option deploy and I have been using Last Pass forever - BUT, I have been manually inputting the TD Bank login.. I performed all of the steps you offered thru AI and your telephone tech who was certain he could fix it (but couldn't) He put in the ticket. I don't know if I am connected thru that contact or from requests I have made independently. But I've exhausted normal protocaljosh_bodner
- josh_bodnerJun 23, 2020Microsoft
waltnich one easy way to check and see if it's a browser issue or a website issue would be to try a different browser, or at least something like InPrivate mode.