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tomscharbach's avatar
tomscharbach
Bronze Contributor
Apr 26, 2019
Solved

Dev 75.0.139.1 Broke Sync

The Dev channel updated to Build 75.0.139.1 in the last hour or so, and it seems like a lot of people are reporting that Sync is no longer working.  I thought it would be a good idea to start a new conservation about the issue to focus comments in a single thread.

 

I updated my three computers to the new build within the last hour, and did enough testing to know that sync is broke on all three.  I've done the obvious things -- restarted the browser, restarted the computer, signed out and then signed in to my MSA, and so on.  I gather that this was an issue in a Canary build 75.0.137 this week, as well.

  • Joon Chang's avatar
    Joon Chang
    Apr 26, 2019

    Hi, thanks for reporting the issue! In order to effectively debug the sync issue, would you please file a feedback (via the smiley face) to help us gather sync diagnostic log? Please add "[tomscharbach]" in the description field and we'll get back to you when we have more details to share. Thanks!

  • SRC1954's avatar
    SRC1954
    Copper Contributor
    Apr 29, 2019
    I have this issue too and on Canary 144. I have tried everything. Won't sync in either version.
    • tomscharbach's avatar
      tomscharbach
      Bronze Contributor
      Apr 29, 2019

      SRC1954 and athosbr99 

       

      I got an update from the Microsoft Edge Support lead on a related sync item.  He told me that quite a number of people are having syncing issues, that the various reports have been consolidated, and that multiple teams are working on the problem at this point.  

  • athosbr99's avatar
    athosbr99
    Copper Contributor
    Apr 29, 2019
    I'm also having this issue. Reported to the support thingey and noting here for feedback.
  • Joon Chang's avatar
    Joon Chang
    Icon for Microsoft rankMicrosoft
    Apr 26, 2019

    Hi, thanks for reporting the issue! In order to effectively debug the sync issue, would you please file a feedback (via the smiley face) to help us gather sync diagnostic log? Please add "[tomscharbach]" in the description field and we'll get back to you when we have more details to share. Thanks!

    • tomscharbach's avatar
      tomscharbach
      Bronze Contributor
      Apr 26, 2019

      Joon Chang   Yes, I will report it through Feedback, and I will also open a Microsoft Edge ticket. 

       

      I don't trust Feedback that much when it comes to tracking down bugs, since I reported a syncing issue (with a careful log) regarding interaction between Edge Classic sync and Edge Chromium sync (BUG 21314632), and got an "all fixed" message from Feedback while getting numerous "we are working on it, involving several teams" from the MES lead.

       

      However, since this is a known issue (based on the number of comments regarding issues in the most recent builds of Canary, I would appreciate it if you would look up the MES ticket (and bug number) for those builds, and add this to the pile.  The issue is almost certainly inherited from an unresolved issue in the last few Canary builds.

      • Joon Chang's avatar
        Joon Chang
        Icon for Microsoft rankMicrosoft
        Apr 26, 2019

        tomscharbach  I've checked Bug 21314632 and it has not been fixed yet.  I'll wait for your feedback (sync log) so we can effectively investigate the latest sync issue.  

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