Forum Discussion
Can't redeem Microsoft Cashback
If the Cashback balance is showing but the redemption keeps failing, I’d first double-check that the account and payment details match what Microsoft has on file. Also worth trying the redemption from an InPrivate window or after clearing Edge’s cookies/cache. If it still fails, it may be an account-side issue that support needs to fix.
The redemption doesn't fail, it simply doesn't redeem the amount marked as "Ready to redeem".
The first screenshot below shows that at least $9.50 is "Ready to redeem". Thus, the "Current balance" ought to be at least $9.50 also; but it's not, only $0.64.
The second screenshot affirms that the $7.00 is "available to redeem" and offers a button to do so.
But the third screenshot shows that when I click on the button, Microsoft is offering to transfer only $0.64.
Yes, it is definitely an account-side issue. But as I mentioned, Support spent over a month without solving the problem, then closed the trouble report!
What am I to conclude from that?
