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PhilFancyAndMe's avatar
PhilFancyAndMe
Iron Contributor
Nov 22, 2019

Cannot Login with Office 365 Work Account to Edge Profile

I got a user that is not able to login to Edge with his Office 365 work account. 

 

Current build is "Version 80.0.334.2 (Offizielles Build) dev (64-Bit)" but he has this issue since we tried with the official release candidate approx. 2 weeks ago. We tried to uninstall Edge and reinstall it with different versions. We cleared all AppData files related to Edge after uninstall. All versions seem to have this issue related to this user. 

 

For screenshot see attached file. Translated to English it means something like "Action required" - "Hmm... we got problems validating your account". 

 

When I create a second profile and try to log in with my account it works fine. Seems to be account related. 

 

The account of that user is Azure AD based and has full Office 365 E3 license. The account works fine with all O365 services. He can login to portal.office.com within edge without any issues. It is just the profile in edge that seems to hate his user. 

 

Any ideas? OS is Windows 7 at this point.

  • HotCakeX's avatar
    HotCakeX
    MVP
    Nov 23, 2019
    Hi,
    I used to get the same error, on Windows 10 latest ver. I have Office365 business premium with E5. does that user account have self service password reset enabled for it? it could be related to 2FA or MFA.
    in my case that user account was connected to Windows 10 using AAD from the start but I don't remember how it works in Windows 7.
    • PhilFancyAndMe's avatar
      PhilFancyAndMe
      Iron Contributor
      Nov 25, 2019

      HotCakeX 

      Thank you for your reply. 

      The user is not enabled for self service password reset (as all of our users are not). 

      We do not use 2FA/MFA. He just needs his User Principal Name (same as his mail address) and his password. 

      I was at his desk to check what he is doing. I can confirm that he knows his password and can login to portal.office.com within Edge browser without problems. When we try to log hin in in his browser profile the login seems to fail as the browser shows "action required" at his profile. 

       

      Sounds confusing, I know. 

      • HotCakeX's avatar
        HotCakeX
        MVP
        Nov 25, 2019
        Is it the only user account that has this problem?
        if other users are experiencing the same problem, are they also on Windows 7?
        if it's possible, could you temporary enable self service password reset for that account and see if it changes anything?

        P.S, probably not related to your issue but there is this article
        https://docs.microsoft.com/en-us/azure/active-directory/devices/enterprise-state-roaming-enable
        that talks about syncing data in work accounts and it appears that Enterprise State Roaming is required for it.

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