Forum Discussion
Canary and now Dev are unusable
- Oh, also passing on a workaround that may help in the interim! You may have Accessibility Features enabled unexpectedly; turning off the Windows 10 "Text cursor indicator" might get you back up and running as expected, for example. Eric Lawrence (a Principal on the Edge team who wrote this blog) suggested it might help short term if you'd like to take a look and try the workarounds. https://textslashplain.com/2021/10/12/accessibility-uia-troubleshooting/
Hey Dennis, I'm back with sort of an involved ask from the team.
[EDIT: But first, could you try restarting the browser and see if this is fixed for you? If so, feel free to disregard the rest of this. This is an involved multi-part issue so if this is fixed with the restart you won't be hitting the case we need the trace for.]
If you're comfortable doing so, this trace would really help investigate what's going on here.
Close all instances of Edge by going to the App menu and clicking Close Microsoft Edge (This ensures all browser processes are closed.) It’s important that there are no running msedge.exe processes. Open task manager to double check, and make sure you aren't set to keep running Edge in the background!
Open a command prompt as administrator.
Run
tttracer.exe -children -out %userprofile%\desktop\msedge_trace %programfiles(x86)%\microsoft\edge\application\msedge.exe --no-sandbox
You theoretically should see this issue in Stable as well, but might need to edit that run path to the Edge Dev version.
Once you see a repro, close the browser and zip the traces which will be left on the desktop. (These can be very large so I suspect even with zipping it TC won't let you attach it. Sharing via OneDrive can be helpful, or another hosting site as you prefer.)
Thanks so much, we've got several teams digging in on this and getting this trace would be hugely helpful.
Thanks for all you do!! If there is something else you want to me send you please let me know.
Warm regards
Dennis5mile
"If it's not too much trouble, can you start new threads for new issues? Helps me keep follow ups straight and makes things a bit more searchable for other folks coming in with the same problems."
Absolutely, no problem... new thread name is Canary Crashing after update Version 98.0.1100.0 (Official build) canary (64-bit)
Dennis5mile- Hey Dennis! Canary on Windows and Mac should be on 1100 as there's a Canary blocking bug the team is working on. Android and iOS didn't have the issue so those have continued updating. Also, the team cherrypicked some changes to startup behavior so folks should be seeing that resolve soon as well. If it's not too much trouble, can you start new threads for new issues? Helps me keep follow ups straight and makes things a bit more searchable for other folks coming in with the same problems.
- Ok, I've finally gotten Canary to run and not crash, but I had to open control panel and select "Change" option and do a repair on Canary. I did this about 10 times before it finally stopped crashing, but now Edge Canary does not seem to update as of today I'm still on Version 98.0.1100.0 (Official build) canary (64-bit), but my Android 11 phone has updated to Version 98.0.1104.0 (Official build) canary (64-bit). What should the latest version of Canary be? I've sent in in-browser feedback with title of "Canary not updating".
Dennis5mile Hey Alexandra, Sorry to report this, but! I started Canary this morning like I always do and eeekkk goes into an immediate not responding state and crashes to desktop. I've uninstalled reinstalled several times, I've uninstalled shut my system completely down for 4 hours, restarted my system, installed Canary and still, immediate not responding, crash to desktop. I cannot even get an inbrowser feedback because it will not run at all.... Canary version 98.0.1100.0 Which is todays update..... Going to try and run that trace to see if it will work.... Using Dev at the moment.
Dennis5mile- Hey, that's great! You were part of the 'easy to fix' case then =P
Very glad you're back up and running! Thank you for continuing to report things as you see them, it really helps!