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ATIAdmin's avatar
ATIAdmin
Copper Contributor
May 24, 2023
Solved

Black window on Canary build 115.0.1875.0

Hi all,

 

I just updated to the most recent version of Canary this morning (115.0.1875.0) and since then it appears just as a black window, I know I am moving between previous opened tabs using the keyboard and if I over the mouse over the black window it will describe what is under it, like for example move the cursor to the top right I can hover over "Minimise" "Restore Down" and "Close" but still cannot see their icons or anything on the screen.

 

Anybody else experience this, no repair on the installation works. Leaving un-install/re-install as last option.

 

Mod edit: Fixed the post title.

  • Try launch edge with --disable-gpu commandline option. If it works then disable hardware acceleration at settings/system. (This is in my case.)

25 Replies

  • Jeremiah-V's avatar
    Jeremiah-V
    Iron Contributor
    Okay, thanks for the update. I'll let the engineers know the issue is still there.
    • Russ_Turrentine's avatar
      Russ_Turrentine
      Brass Contributor

      Jeremiah-V My Canary is still not working either.  I haven't installed the Dev build from today, but I saw a comment on the announcement that at least one person was having an issue.

      • One4matik's avatar
        One4matik
        Copper Contributor
        It seems that the bug is resolved in the last Canary build 115.0.1891.0.
        Browser with HW acceleration works fine.
    • One4matik's avatar
      One4matik
      Copper Contributor
      It seems that the latest Dev build 115.0.1880.1 isn't affected by the bug. Build 115.0.1880.0 and the latest (115.0.1890.0) on canary channel are still affected.
    • One4matik's avatar
      One4matik
      Copper Contributor
      Still having the issue on last build 115.0.1888.0 (Windows 11)
  • Jeremiah-V's avatar
    Jeremiah-V
    Iron Contributor
    I just wanted to provide an update. Our engineers stated that this issue should now be resolved, so if you're using the command line flag to disable gpu as a workaround you can now remove it. Please let us know if you're still experiencing this issue after doing so.
  • Jeremiah-V's avatar
    Jeremiah-V
    Iron Contributor
    Thanks for bringing this up. Our engineers are aware of this issue and currently working on a fix.
  • Eric_E's avatar
    Eric_E
    Iron Contributor
    I want to provide an update that the engineering team is aware and actively investigating.
  • atlanto's avatar
    atlanto
    Iron Contributor

    Try launch edge with --disable-gpu commandline option. If it works then disable hardware acceleration at settings/system. (This is in my case.)

    • johnwcounts's avatar
      johnwcounts
      Copper Contributor

      atlanto 

      Put computer in "Safe Mode" and the Carnary Edge will open, and you can turn off "Hardware Accelerator" 

    • ATIAdmin's avatar
      ATIAdmin
      Copper Contributor
      This worked perfectly, thank you very much!
  • Psepha's avatar
    Psepha
    Copper Contributor

    Yes, I have the same issue. Only thing I seem to get displayed (a couple of times when I opened the browser) was a looping video of a skyline / bridge. Everything else is black (right clicking brings up black menus etc)

    Tried an uninstall / reinstall but appears to be the same

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