Forum Discussion

Iron Contributor

Jan 27, 2020

Solved

Bing shopping not working in the UK

Hi there, I've had some customers which I migrated to Edge beta complaining that they can't search for items on shopping tab. The results are only for US good and no results in the UK. I gues...

_Claudio_
Jan 30, 2020
AlexB thanks for raising this issue. Thanks also to your feedbacks, we are now aware of the issue that is setting back Bing defaults to the US market to a limited subset of Edge users (only users logged-in with AAD on Edge and with the Office New Tab Page are affected).
The issue can be removed by setting the NTP (New Tab Page) to Microsoft News. To do so, you just need to click on the toogle of the Edge home page (top right beside the search box) and select "Microsoft News" instead of "Office 365" (see image).

We expect to roll out a fix pretty soon.

I'm sorry about the unexpected inconvenient and I want to thank you for the feedback.

Keep them coming!

Claudio

AlexB

Iron Contributor

Jan 27, 2020

HotCakeX ok, so not browser settings (in edge) or Windows profile, it has to be done in bing webpage itself.

Not sure if this is the best way forward with a computer which was deployed using autopilot in the UK, using Uk settings for everything, then bing defaults to US. Additional unecessary step in my opinion as in Chrome users never had to do that before, most likely the search mechanism picked up the location based on IP address

HotCakeX

MVP

Jan 27, 2020

Absolutely, Bing uses IP address location to set the country. but it shouldn't be a problem since UK users use UK IP addresses. or are they using VPNs?

as far as I know Google uses IP location too.

AlexB
Iron Contributor
Jan 27, 2020
HotCakeX No VPNs involved.

I'm going to test the deployment on a VM using autopilot and intune to push the stable edge channel and see how it goes and will report back here
- HotCakeX
  MVP
  Jan 27, 2020
  Sounds good,
  i'm curious, if there is no VPN and no IP being changed, so what is the problem that prevents UK users from using UK IP address so that Bing also will be able to ship the correct version.
  - AlexB
    Iron Contributor
    Jan 28, 2020
    HotCakeX I've tested on a VM now with stable channel and indeed it was giving UK results from shopping. I'm just wondering if there was anything being picked up from Office 365 / Azure AD as the users may setup their own profile with wrong location or perhaps not even setup one at all?
- Anonymous
  Jan 27, 2020
  AlexB We're sorry to hear about that. Yes, please let us know what you are able to find out, and please submit feedback through the browser if you haven't yet.
  
  Fawkes (they/them)
  Project & Community Manager - Microsoft Edge
  - Robin Sayer
    Copper Contributor
    Jan 29, 2020
    I find that the issue is related to O365 Deleted
    
    If I use my personal hotmail based profile - then bing works correctly and sets itself to the UK.
    On my O365 profile it remains targeted incorrectly to the US and wont allow you to change to UK.
    
    I an the O365 administrator at my organization, so I know that in O365 the region is GB and my location is set to UK.