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saavilae's avatar
saavilae
Icon for Microsoft rankMicrosoft
Dec 04, 2019

Beta Edge browser compatibility with MSFT Employees Benefits site.

Hello, I work at the Benefits engineering team om Microsoft. Today we received an email asking us to notify an issue. Here is the content if the email:

 

Hello – we have received some escalations with regards to employees not being able to open Office documents and PDFs on the Benefits site when using the beta Edge browser. When users try to access a file, they get the error below. As a work-around, we are instructing users to use a different browser. Is there someone on your team that partners with the Edge team that could forward this issue on? Note: HRweb hasn’t received any escalations for this issue as of yet.

  • johnjansen's avatar
    johnjansen
    Icon for Microsoft rankMicrosoft
    Dec 04, 2019

    saavilae yes, we have an internal alias for this kind of thing. You can also use the smiley face in the browser itself. We have not seen reports of this, but the screenshot you included looks like Internet Explorer, not Edge. I think there is probably some confusion.

     

    Is it possible they are using Edge with IE Mode for the site? We would need specific URLs that are not working and we'd like to compare to Chrome.

     

    You can ping me internally (JohnJan) and I'll either help or redirect to the support alias. 

     

    -John

     

    • saavilae's avatar
      saavilae
      Icon for Microsoft rankMicrosoft
      Dec 04, 2019

      johnjansen Hi, I tried to replicate the issue in normal Edge and Beta Edge:

       

      Normal Edge:

       

      Beta Edge:

    • saavilae's avatar
      saavilae
      Icon for Microsoft rankMicrosoft
      Dec 04, 2019

      johnjansen yes you are right. This IE screen-shot was included in the email, but it doesn't correspond to Beta Edge. However I got confirmation that the issue is, indeed, happening in Beta Edge. I'm removing the IE screen-shot to avoid confusion.

  • HotCakeX's avatar
    HotCakeX
    MVP
    Dec 04, 2019
    That looks like a kind of error page that appears on Internet Explorer
      • HotCakeX's avatar
        HotCakeX
        MVP
        Dec 05, 2019

        Hi saavilae 

        you could try enabling these flags to see if they fix your problem,

        because it looks like you are using IE mode of Edge beta

         

         

    • saavilae's avatar
      saavilae
      Icon for Microsoft rankMicrosoft
      Dec 04, 2019

      HotCakeX yes you are right. This IE screen-shot was included in the email, but it doesn't correspond to Beta Edge. However I got confirmation that the issue is, indeed, happening in Beta Edge. I'm removing the IE screen-shot to avoid confusion.

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