Forum Discussion

Brass Contributor

Oct 11, 2023

Solved

An error occurred. (Error code: 9) (Extra code: 0)

Hi All I tried to update my EDGE, and got error as picture below. Could you help me how to fix it? I am using EDGE on Mac

yeliex
Oct 18, 2023
CyrilYu run these commands would resolve the problem
sudo rm -rfv /Library/LaunchDaemons/com.microsoft.EdgeUpdater.* sudo "/Applications/Microsoft Edge.app/Contents/Frameworks/Microsoft Edge Framework.framework/Versions/118.0.2088.46/Helpers/EdgeUpdater.app/Contents/MacOS/EdgeUpdater" --install --system --v=2

then restart edge browser, open `edge://settings/help`, problem should resolved

(found solution after extract MicrosoftEdge-118.0.2088.46.pkg and read scripts/postinstall)

CyrilYu

Copper Contributor

Oct 18, 2023

Hey everyone, I've discovered an alternative solution to the problem. As I mentioned earlier, the issue stems from the login item. While yeliex's method is certainly effective, I've found another approach.

Instead of simply uninstalling, completely remove Microsoft Edge from your Mac. By "completely", I mean ensuring that no trace of any Microsoft Edge file remains on your system. I utilized the Spotlight search to locate and delete every associated Edge file. Once I completed this, I restarted my Mac, reinstalled Edge, and noticed that the login item it automatically downloaded resolved the issue.

It seems that merely using software like AppCleaner isn't thorough enough. Manually searching for and eliminating any lingering Edge files is essential.

CyrilYu

Copper Contributor

Oct 18, 2023

I'm proud of myself because I was the first to notice that the problem arose in /Library/LaunchDaemons/. I tested with a virtual machine and found that new machines do not have the issue of login items failing to download. So, I believe the problem is that the new Edge installer doesn't recognize if your machine is brand new. Therefore, as long as you truly remove all the issues with Edge and download Edge from the official website, the problem will be easily resolved.

I just successfully tried it on my main machine. I carefully examined all files containing 'edge', meticulously deleted the files truly belonging to the MS Edge browser, and after restarting and installing Edge, all the problems disappeared. It's perfect.

Feejus
Brass Contributor
Oct 18, 2023
I know why this is not working for me. When i install the Edge the /Library/LaunchDaemons/ om.microsoft.EdgeUpdater.* is not created in the first place. That is why some ppl have issues in the first place to either remove or even get the solution to work.