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daibt's avatar
daibt
Brass Contributor
Oct 11, 2023

An error occurred. (Error code: 9) (Extra code: 0)

Hi All    I tried to update my EDGE, and got error as picture below. Could you help me how to fix it? I am using EDGE on Mac    
  • yeliex's avatar
    yeliex
    Oct 18, 2023

    CyrilYu run these commands would resolve the problem

    sudo rm -rfv /Library/LaunchDaemons/com.microsoft.EdgeUpdater.*
sudo "/Applications/Microsoft Edge.app/Contents/Frameworks/Microsoft Edge Framework.framework/Versions/118.0.2088.46/Helpers/EdgeUpdater.app/Contents/MacOS/EdgeUpdater" --install --system --v=2

     

    then restart edge browser, open `edge://settings/help`, problem should resolved

     

    (found solution after extract MicrosoftEdge-118.0.2088.46.pkg and read scripts/postinstall)

beetlemanptm's avatar
beetlemanptm
Copper Contributor
Oct 12, 2023
I solved the problem by uninstalling Microsoft Edge for Mac from the Applications folder of my MacBook Pro then I deleted the Microsoft folder in the Library folder and deleting the EdgeUpdater folder which is in the Microsoft folder in the Application Support folder of my MacBook Pro. As a result, the "An error occurred. (Error code: 9) (Extra code:0)" error message no longer appears and a message that says "Microsoft Edge is now up to date" message appears.
  • markusiofcea's avatar
    markusiofcea
    Copper Contributor
    Oct 13, 2023

    beetlemanptm I followed these steps. Didn't work for me. I still get the error code 9 on Edge Version 117.0.2045.55 when checking for updates. 

     

    On the update page it offers a learn more link which I clicked where it says to check if https://msedge.api.cdp.microsoft.com is reachable. 

     

    When I try to reach this URL it receive the following error:

    This msedge.api.cdp.microsoft.com page can’t be found

    No webpage was found for the web address: https://msedge.api.cdp.microsoft.com/

    HTTP ERROR 404
     
    Maybe the problem is somewhere here. 
    • Lucent_Starscape's avatar
      Lucent_Starscape
      Copper Contributor
      Oct 13, 2023

      markusiofcea 

      I have submitted a ticket to Microsoft Edge team, but the solution they gave to me was useless and the problem still exists. Do you think if it is a bug that v117.0.2045.55 created? I wish developers would attach importance to this problem and solve it ASAP, because it is so annoying.

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