Forum Discussion
xavieredouard
Oct 20, 2021Copper Contributor
Always getting this error when trying to update edge canary
7 Replies
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- Alexandra-R
Microsoft
Hey there xavieredouard! The team is investigating this and has a few questions for you if you don't mind providing the additional info. If you're willing to provide the extra info, please send me a private message with this instead of posting to the thread!
- Could you open Terminal.app and run the following command and paste the output? The command is: ls -la $HOME/Library/LaunchAgents
- Could you send us a copy of the logs at $HOME/Library/Application Support/Microsoft/EdgeUpdater/updater.log?
- Could you open Terminal.app and run the following command and paste the output? You will need to fill the version number with the version you have at the {VersionNumber} location in the command below. An example version number would be 95.0.1015.0. The command is: file $HOME/Library/Microsoft/EdgeUpdater/{VersionNumber}/EdgeUpdater.app/Contents/MacOS/EdgeUpdater
Any additional information should be really helpful for us to diagnose the issue and make the updater better for everyone, thank you so much!
Alex Rowell (she/her)
Community Manager - Microsoft Edge
Discuss Stable features and issues on the answers.microsoft.com forums, join us on Twitter, or join the communities over on Reddit in r/MicrosoftEdge or r/edge- xavieredouardCopper Contributor
- Alexandra-R
Microsoft
Hey there! The team asked me to confirm if you're still consistently seeing this error, and if you've recently re-installed the browser (you do not need to do so now, this is based on what they're seeing in the log file you provided!)
- xavieredouardCopper ContributorI've tried to reinstall Edge Canary, still gives me the same error after 1-2 days