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xavieredouard's avatar
xavieredouard
Copper Contributor
Oct 20, 2021

Always getting this error when trying to update edge canary

7 Replies

  • Hey there xavieredouard! The team is investigating this and has a few questions for you if you don't mind providing the additional info. If you're willing to provide the extra info, please send me a private message with this instead of posting to the thread!

     

    1. Could you open Terminal.app and run the following command and paste the output? The command is: ls -la $HOME/Library/LaunchAgents
    2. Could you send us a copy of the logs at $HOME/Library/Application Support/Microsoft/EdgeUpdater/updater.log?
    3. Could you open Terminal.app and run the following command and paste the output? You will need to fill the version number with the version you have at the {VersionNumber} location in the command below. An example version number would be 95.0.1015.0. The command is: file $HOME/Library/Microsoft/EdgeUpdater/{VersionNumber}/EdgeUpdater.app/Contents/MacOS/EdgeUpdater

    Any additional information should be really helpful for us to diagnose the issue and make the updater better for everyone, thank you so much!

     

    Alex Rowell (she/her)
    Community Manager - Microsoft Edge
    Discuss Stable features and issues on the answers.microsoft.com forums, join us on Twitter, or join the communities over on Reddit in r/MicrosoftEdge or r/edge

      • Alexandra-R's avatar
        Alexandra-R
        Icon for Microsoft rankMicrosoft
        Hey there! The team asked me to confirm if you're still consistently seeing this error, and if you've recently re-installed the browser (you do not need to do so now, this is based on what they're seeing in the log file you provided!)
  • xavieredouard's avatar
    xavieredouard
    Copper Contributor
    I've tried to reinstall Edge Canary, still gives me the same error after 1-2 days

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