Forum Discussion
Updates to the Send-A-Smile tool
Collecting feedback and making it actionable is an important component of listening to our customers. This is why we put the Send feedback “smiley face” button directly on the browser toolbar for Mic...
dstorey hang on, how do you attach the file? I see the text box, the URL field, the email address, the checkbox for diagnostic data and the checkbox to attach the screenshot. if there's an option to attach a file, there's nothing in the UI telling me that I can do that or how to do it.
I found it from this post, but FYI it is *not obvious* that you use diagnostic data to attach a file - diagnostic data sounds like things that are automatically created. I understand not wanting to overload the UI, but hidden behind a filing cabinet marked beware of the leopard isn't the way to do it!
dstoreyMicrosoft
MaryB We're currently investigating alternative designs for this. The initial design was to keep the basic UI as uncluttered as possible and only show form fields most customers will need to send us feedback. We want to avoid having too many options that may stop the customer from sending feedback (visual overload, too many choices, looks intimidating for less technical customers, etc.) However, it is too hidden where it is today. We'll iterate to make the experience better 🙂 Thanks for the feedback!
- Makes sense. If you want to keep the number of top level options low, maybe something like "Send us more information" or "choose what information to send" rather than "diagnostic data" which sounds quite automatic and off putting to those less technical users? 😉