Forum Discussion
Updates to the Send-A-Smile tool
can you paste into the screenshot editor? sometimes the thing I want to show isn't captured by the screenshot - it's a floating tool tip or it's in a pinned PWA - so I need to paste a screenshot I've already taken from the clipboard Elliot Kirk
MaryB as a workaround, you can paste it into paint and then save it so you can attach it as a separate file.
- dstorey hang on, how do you attach the file? I see the text box, the URL field, the email address, the checkbox for diagnostic data and the checkbox to attach the screenshot. if there's an option to attach a file, there's nothing in the UI telling me that I can do that or how to do it.
- I found it from this post, but FYI it is *not obvious* that you use diagnostic data to attach a file - diagnostic data sounds like things that are automatically created. I understand not wanting to overload the UI, but hidden behind a filing cabinet marked beware of the leopard isn't the way to do it!
dstoreyMicrosoft
MaryB We're currently investigating alternative designs for this. The initial design was to keep the basic UI as uncluttered as possible and only show form fields most customers will need to send us feedback. We want to avoid having too many options that may stop the customer from sending feedback (visual overload, too many choices, looks intimidating for less technical customers, etc.) However, it is too hidden where it is today. We'll iterate to make the experience better 🙂 Thanks for the feedback!