Forum Discussion
*Updated 9/3* Syncing in Microsoft Edge Preview Channels
Hi All,
We have rolled out a fix to the problem where clients were reporting error on sync. We expect an app restart should get the client back into a functional state for sync now. We so much appreciate your patience and willingness to help all this while. Apologies that it took us time to get this fix across to you. If you still see any errors, please submit using in-app feedback button (and drop me a private message so that we jump on it faster). Sincere thanks for working with us on building a better product.
Ankur
CC. @Mike_BNL , @DiggsMcGee , @bassoprofundo , @indospot , @Stephen Berard , @billbyrnes
Hi jimliu, you are probably best served by either asking for help from our support agents: https://microsoftedgesupport.microsoft.com/hc/, or by using the send-a-smile feedback up at the top of the browser user interface. The send-a-smile will also send up a small amount of telemetry information that may help us understand what is going on with your account's ability to sync. Thanks - Elliot
Elliot Kirk I did hit the smiley and submit feedback at the time along with my email, diagnostic data and a screenshot - this was about a week ago and I haven't heard anything in reply.
Dan1979
Dan,
If you want a reply, submit https://microsoftedgesupport.microsoft.com/hc/en-us/requests/new. You'll receive more than mere acknowledgement. The response mail will be from a human will a name w/ whom you (can) correspond beyond, the initial mail & maybe, discuss the issue or its progress & status... the person may request more or other info from you or questions for you to help them tackle the issue.
Mr. Smiley does not reply, really; except to say thanks your comments were received
Cheers,
Drew
