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Elliot Kirk's avatar
Elliot Kirk
Former Employee
May 01, 2019
Solved

*Updated 9/3* Syncing in Microsoft Edge Preview Channels

Syncing your browser data in Microsoft Edge Preview builds We heard your feedback and are committed to making sync a more reliable feature across devices. We’ve rebuilt our sync experience from the ...
  • akhator's avatar
    akhator
    May 18, 2019

    Hi All,

    We have rolled out a fix to the problem where clients were reporting error on sync. We expect an app restart should get the client back into a functional state for sync now. We so much appreciate your patience and willingness to help all this while. Apologies that it took us time to get this fix across to you. If you still see any errors, please submit using in-app feedback button (and drop me a private message so that we jump on it faster). Sincere thanks for working with us on building a better product.

     

    Ankur

     

    CC. @Mike_BNL   , @DiggsMcGee , @bassoprofundo  , @indospot  , @Stephen Berard , @billbyrnes 

     

     

jimliu's avatar
jimliu
Copper Contributor
Aug 25, 2019

Elliot Kirk I'm signed-in with a MSA on an AD-joined PC (Windows 10 1903). Sync settings are shown as enabled, however, nothing (at least not Favorites and passwords) is synced. I installed Edge Beta on another PC (also Windows 10 1903) that is not AD nor AAD-joined, and it syncs with my MSA.

 

If syncing with MSA is in fact disabled on an AD-joined PC, as the current Edge (which I think is a very annoying thing by itself, but that's a different topic), then it should shown as such.

Elliot Kirk's avatar
Elliot Kirk
Former Employee
Aug 26, 2019

Hi jimliu, you are probably best served by either asking for help from our support agents: https://microsoftedgesupport.microsoft.com/hc/, or by using the send-a-smile feedback up at the top of the browser user interface.  The send-a-smile will also send up a small amount of telemetry information that may help us understand what is going on with your account's ability to sync.  Thanks - Elliot

  • Dan1979's avatar
    Dan1979
    Copper Contributor
    Aug 27, 2019

    Elliot Kirk I did hit the smiley and submit feedback at the time along with my email, diagnostic data and a screenshot - this was about a week ago and I haven't heard anything in reply.

    • Drew1903's avatar
      Drew1903
      Silver Contributor
      Aug 27, 2019

      Dan1979 

      Dan,

      If you want a reply, submit https://microsoftedgesupport.microsoft.com/hc/en-us/requests/new. You'll receive more than mere acknowledgement.  The response mail will be from a human will a name w/ whom you (can) correspond beyond, the initial mail & maybe, discuss the issue or its progress & status... the person may request more or other info from you or questions for you to help them tackle the issue.

      Mr. Smiley does not reply, really; except to say thanks your comments were received 

      Cheers,
      Drew

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