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Elliot Kirk's avatar
Elliot Kirk
Silver Contributor
May 01, 2019
Solved

*Updated 9/3* Syncing in Microsoft Edge Preview Channels

Syncing your browser data in Microsoft Edge Preview builds We heard your feedback and are committed to making sync a more reliable feature across devices. We’ve rebuilt our sync experience from the ...
  • akhator's avatar
    akhator
    May 18, 2019

    Hi All,

    We have rolled out a fix to the problem where clients were reporting error on sync. We expect an app restart should get the client back into a functional state for sync now. We so much appreciate your patience and willingness to help all this while. Apologies that it took us time to get this fix across to you. If you still see any errors, please submit using in-app feedback button (and drop me a private message so that we jump on it faster). Sincere thanks for working with us on building a better product.

     

    Ankur

     

    CC. @Mike_BNL   , @DiggsMcGee , @bassoprofundo  , @indospot  , @Stephen Berard , @billbyrnes 

     

     

hallowieners's avatar
hallowieners
Copper Contributor
May 13, 2020
Still unable to sync properly, always get the "Couldn’t connect to the sync server. Retrying…" This is with stable, beta, and canary builds. And edge://sync-internals/ gives me this: "Unrecoverable error detected at OnEngineInitialized@../../components/sync/driver/profile_sync_service.cc:1466: BackendInitialize failure"
akhator's avatar
akhator
Iron Contributor
May 13, 2020

hallowieners Sorry that you are running into problems with sync. Can you submit in-app feedback (with all diagnostic info) so that we can look into this deeper? Drop me a message with your email address once you do this. Thanks again for your patience. 

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