Forum Discussion
*Updated 9/3* Syncing in Microsoft Edge Preview Channels
Hi All,
We have rolled out a fix to the problem where clients were reporting error on sync. We expect an app restart should get the client back into a functional state for sync now. We so much appreciate your patience and willingness to help all this while. Apologies that it took us time to get this fix across to you. If you still see any errors, please submit using in-app feedback button (and drop me a private message so that we jump on it faster). Sincere thanks for working with us on building a better product.
Ankur
CC. @Mike_BNL , @DiggsMcGee , @bassoprofundo , @indospot , @Stephen Berard , @billbyrnes
I get the following since this latest update, "Not Syncing" with error message "Couldn't connect to the sync server. Retrying..."
I get the same error message on mine... Happens on every computer with my primary MSFT account. I can, however, sign in with a different account for sync and don't have an issue.
Strange, same thing happens to me. Only difference I can think of right now is that my primary MSFT account is also linked to my Edge on Android, with the preference set to Edge Insider build.
Mike_BNL I have Edge as my default browser on Android with that same primary account signed in, but I had not changed the sync options over to syncing with the insider channels vs "old" Edge.
P.S.- I got the below message yesterday in email in what looks to be a response to my submitting the issue via the in-app feedback. I don't see any change in the sync behavior, but maybe this is something they've fixed and is now in the canary builds. I may try that on a vm here just to see.
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"Hi,
Good news! On May 06, 2019, you shared with us this feedback:I get a "Not Syncing" message when signed in with my primary microsoft account (happens on multiple[…]
We want to let you know that we recently fixed an issue that’s related to this feedback you’ve shared with us.
Thank you for helping us make Microsoft Edge better than it was before. We can’t wait to hear what you think of next!
The Microsoft Edge Team"
Mike_BNL Mine says the same thing...I logged out and back in and it asked if I'd like to sync stuff. So I clicked "Sync" and it still says in nice red letters "Not Syncing."
- Mike_BNL Can you please submit feedback using in-app feedback button so that we can look into it? Thanks for reporting.
- Will do!
