Re: When Adoption Goes Wrong

Facilitating learning sessions for staff can be a highly valuable experience for them - if done at the right time, focussing on relevant topics and combining demonstrations with hands-on activities to reinforce learning.  Scenario-based learning sessions help staff understand how a new feature will benefit them in their job role.  If staff leave a session confident in knowing the 'why', as well as the 'how' they are likely to retain the knowledge - but after training support materials are necessary as a refresher if they don't get the opportuity to put in to practise what they learn soon after.

Unfortunately many "trainers" are simply duds!  It's true!  It is such a shame - as a session done well will be memorable and enjoyable for participants - and they are more likely to embrace the new way of working.  Don't stop providing instructor-led training to the poor end users.  Whether through virtual instructor-led sessions or face-to-face - staff need this as a viable option - just invest in a great trainer!