Forum Discussion
When Adoption Goes Wrong
Asif,If nothing else your response drew people’s attention in showing the bad side of expecting training to be the Adoption answer, it obviously is not.
However, it MUST be part of the answer as the expectation that your 'mass' of end users will suddenly understand everything that is being delivered is probably not realistic. And also, how do you manage new applications as MS release them.
My response is that your view is correct but your statement is wrong.
Training is crucial, but like everything else in the adoption space it has to be done right with all training plans being based on a training needs analysis exercise. This then means that the training provided is as a request by the business and motivation to train is because the business see that the project is delivering the training in the formats and subject matter that they have been requesting.
So, training on its own is not the answer, but as a blended adoption solution it is a crucial part of the process.
Steve Dalby
One adoption enhancement tactic that never works is end user training. End User Training doesn't work and is a waste of time.
Here's a quick video I recorded explaining my thoughts:
https://www.useloom.com/share/31e83235c4a5437f83bc69e69a703e74
Facilitating learning sessions for staff can be a highly valuable experience for them - if done at the right time, focussing on relevant topics and combining demonstrations with hands-on activities to reinforce learning. Scenario-based learning sessions help staff understand how a new feature will benefit them in their job role. If staff leave a session confident in knowing the 'why', as well as the 'how' they are likely to retain the knowledge - but after training support materials are necessary as a refresher if they don't get the opportuity to put in to practise what they learn soon after.
Unfortunately many "trainers" are simply duds! It's true! It is such a shame - as a session done well will be memorable and enjoyable for participants - and they are more likely to embrace the new way of working. Don't stop providing instructor-led training to the poor end users. Whether through virtual instructor-led sessions or face-to-face - staff need this as a viable option - just invest in a great trainer!