Forum Discussion
Adoption Support (Curated Content & Webinar type sessions)
Hello,
I have a large enterprise customer in the process of moving off Cisco Webex to Teams as well as from Box to One Drive and large scale adoption of SPO. The change process is overwhelming for them. They have users thinking they are deleting chats but actually deleting whole channels - they need help and support for what they call "time starved employees" (those who don't own their calendars). The libraries of content we provide is information overload in their view. They are looking for some hand holding in the form of content curation, Overview videos etc.
Do we have any Corp resources that can help a customer like this?
We just eliminated the MW CSM role
1 Reply
Rory_Ainsworth Hey Rory, that's a big change and it sounds like some of the basics need to be addressed across several levels. Like you said, plenty of handholding and learning is needed.
Ideally a tailored approach would be used, but looking at the content that's readily available, I'd suggest starting with some of this and expand.
End Users
- For most end-users, I'd be pointing them to the Microsoft Support pages, particularly for chat and teams and channels. This is one of the biggest shifts in the communications:
- Next, is meetings. Another significant shift from how Webex works:
- Then some additional hints and tips that are useful for people to know:
People Leaders
- People Leaders/Coordinators are often the ones who have to drive the use of the Teams/Channels/Chats. They'll need to know how to manage these. There are more features in these than the Webex spaces and some of the moderation etc is a little different:
Admin
- Also sounds like some Admin training could help to manage accidents
