Adoption Support (Curated Content & Webinar type sessions)

Rory_Ainsworth Hey Rory, that's a big change and it sounds like some of the basics need to be addressed across several levels. Like you said, plenty of handholding and learning is needed.

Ideally a tailored approach would be used, but looking at the content that's readily available, I'd suggest starting with some of this and expand. 

End Users

• For most end-users, I'd be pointing them to the Microsoft Support pages, particularly for chat and teams and channels. This is one of the biggest shifts in the communications:
  • What's a team in Microsoft Teams? - Microsoft Support 
  • Demystifying channels in Microsoft Teams - Microsoft Support
  • Get started with Microsoft Teams - Microsoft Support
  • Get to know the new channels experience in Microsoft Teams - Microsoft Support
• Next, is meetings. Another significant shift from how Webex works:
  • Join a Teams meeting - Microsoft Support
  • Show your screen during a meeting - Microsoft Support
• Then some additional hints and tips that are useful for people to know:
  • Best practices for notifications in Microsoft Teams - Microsoft Support
  • Use Snipping Tool to capture screenshots - Microsoft Support
  • Keyboard shortcuts for Microsoft Teams - Microsoft Support

People Leaders

• People Leaders/Coordinators are often the ones who have to drive the use of the Teams/Channels/Chats. They'll need to know how to manage these. There are more features in these than the Webex spaces and some of the moderation etc is a little different:
  • Manage team settings and permissions in Microsoft Teams - Microsoft Support
  • Using tags in Microsoft Teams - Microsoft Support
  • Standard, private, or shared channels in Microsoft Teams - Microsoft Support

Admin

• Also sounds like some Admin training could help to manage accidents
  • Manage Teams with policies - Microsoft Teams | Microsoft Learn
  • Troubleshoot Microsoft Teams - Training | Microsoft Learn