Forum Discussion
Unable to receive or send emails throughout the day
- Apr 11, 2025
Hi Kidd_Ip ,
Much obliged for replying. That`s why I found the error to not make any sense at all, as that is not the case. All the accounts are fully licensed.
But then last night I recalled having been working on our website and making some alterations on the previous web host`s name servers. Since my DNS records do point to Microsoft it must have caused some service disruption and affected the mailing service as well, because as soon as I reverted the changes the service was restored.
Thanks and have a good one🖖.
The error message "UserHasNoMailboxAndNoLicenseAssignedError" typically indicates that the affected account does not have a mailbox or an appropriate license assigned:
Please try the following
Step 1: Verify License Assignment
- Log in to the Microsoft 365 Admin Center.
- Navigate to Users > Active Users.
- Select the affected user and check if they have an Exchange Online license assigned. If not, assign the appropriate license.
Step 2: Confirm Mailbox Creation
- After assigning the license, ensure that the mailbox has been provisioned.
- You can check this by navigating to Exchange Admin Center > Recipients > Mailboxes and searching for the user.
Step 3: Reassign Licenses (if necessary)
If the mailbox still doesn't appear, try removing the license, waiting for a few minutes, and then reassigning it. This can trigger mailbox creation.
Step 4: Check for Sync Issues
If the user is part of a hybrid environment, ensure that their on-premises mailbox is properly synced with Exchange Online. Use the Azure AD Connect tool to verify synchronization.
Step 5: Clear Browser Cache
Sometimes, browser cache issues can cause login problems. Clear the cache and cookies of the browser and try logging in again.
Step 6: Use PowerShell for Advanced Troubleshooting
Connect-MsolService
Get-MsolUser -UserPrincipalName <UserEmail> | Select-Object DisplayName, Licenses
- LampadinhaApr 11, 2025Copper Contributor
Hi Kidd_Ip ,
Much obliged for replying. That`s why I found the error to not make any sense at all, as that is not the case. All the accounts are fully licensed.
But then last night I recalled having been working on our website and making some alterations on the previous web host`s name servers. Since my DNS records do point to Microsoft it must have caused some service disruption and affected the mailing service as well, because as soon as I reverted the changes the service was restored.
Thanks and have a good one🖖.