Forum Discussion

Brass Contributor

Feb 07, 2020

Solved

System.Component!Model.Win32Exception (0x80004005)

I'm trying to run the Office 365 Network Performance Tool, but I get the error message mentioned in the subject line. I've checked our Group Policy, but haven't found what specifically is blocking it...

PaulAndrew
Feb 07, 2020
TheJAC are you authorized to install software on your Windows machine? You can test the below by replicating what we do. We are downloading and installing this tool: https://www.microsoft.com/en-us/download/details.aspx?id=53885

Paul

PaulAndrew

Microsoft

Feb 07, 2020

TheJAC are you authorized to install software on your Windows machine? You can test the below by replicating what we do. We are downloading and installing this tool: https://www.microsoft.com/en-us/download/details.aspx?id=53885

Paul

TheJAC

Brass Contributor

Feb 07, 2020

We all run as standard users. I am the Director of IT so I can run as admin if I need to. Do you think that's the issue?

PaulAndrew
Microsoft
Feb 07, 2020
TheJAC Perhaps. Try installing the Skype tool by itself. If it works, then the network onboarding tool should work.

Paul
- TheJAC
  Brass Contributor
  Feb 10, 2020
  PaulAndrew
  Hmm, now it doesn't work again. It gets about 17 tests in and gives another error.
  - PaulAndrew
    Microsoft
    Feb 10, 2020
    TheJAC
    
    TheJAC wrote:
    
    PaulAndrew
    
    Hmm, now it doesn't work again. It gets about 17 tests in and gives another error.
    
    This should be resolved now
- TheJAC
  Brass Contributor
  Feb 07, 2020
  PaulAndrew I also tried running from a local admin account and it still gave me the same error about group policy. However, after I installed the assessment tool you linked to, I then ran it again from my standard account and it is working now without an error.