Forum Discussion

Brass Contributor

Feb 07, 2020

Solved

System.Component!Model.Win32Exception (0x80004005)

I'm trying to run the Office 365 Network Performance Tool, but I get the error message mentioned in the subject line. I've checked our Group Policy, but haven't found what specifically is blocking it...

PaulAndrew
Feb 07, 2020
TheJAC are you authorized to install software on your Windows machine? You can test the below by replicating what we do. We are downloading and installing this tool: https://www.microsoft.com/en-us/download/details.aspx?id=53885

Paul

PaulAndrew

Microsoft

Feb 07, 2020

TheJAC are you authorized to install software on your Windows machine? You can test the below by replicating what we do. We are downloading and installing this tool: https://www.microsoft.com/en-us/download/details.aspx?id=53885

Paul

TheJAC
Brass Contributor
Feb 07, 2020
We all run as standard users. I am the Director of IT so I can run as admin if I need to. Do you think that's the issue?
- PaulAndrew
  Microsoft
  Feb 07, 2020
  TheJAC Perhaps. Try installing the Skype tool by itself. If it works, then the network onboarding tool should work.
  
  Paul
  - TheJAC
    Brass Contributor
    Feb 10, 2020
    PaulAndrew
    Hmm, now it doesn't work again. It gets about 17 tests in and gives another error.