Forum Discussion
Exchange Front Door location
The first thing you need to know is, "where is your data stored"?
Go to your admin portal, and go to
Settings > Org Settings > Organization Profile > Data Location
That is where your Data is stored and it cannot be moved. You would have to go get a new subscription and the data storage location goes off the Org Profile address (country)
There was a time before 2020 when you could change it, but not anymore.
The next thing is, you said "This casued all types of Outlook Slowness"
I would say you need to go do some network connectivity reports and get some actually numbers. Saying "its slow" means nothing. You need facts to back up what you say your issue is.
So, you should start in the 365 Admin portal, then go to
Health > Network Connectivity
Strart runing test to get facts that backs up your statment of "its slow"
The link below is old, from 2020, so more features might be here now, but its a good read
I hear the same thing from support 'YOUR DATA IS IN THE US' correct but my network is being routed through North Carolina even though I am in California and the best front door is in california.
Changing our DNS to 1.1.1.1 didn't fix the issue.
thanks. Yea, not surprised it’s the same thing you hear from support.
We have a couple of other cases were working on with the same issue. If/when I get any new info, I’ll pop it in here
David_Petree@GBoswellSimivalley we are seeing this as well. Please post any fixes or workarounds that you are able to find. We set our Public DNS to 1.1.1.1 or 9.9.9.9 and about half the time it works and pulls from the US front door closest to us, the other half of the time it pulls from Australia.
cwallrqn Microsoft support has been COMPLETELY USELESS in regards to this problem. I have users who hate cached mode because they have to wait 5-10 minutes for an email to come through.
The potential fixes we have discussed are:
1. using Azure DNS rather than cloudflair
2. Setting a VPN tunnel up - we have a tunnel going to AWS via 'AWS Direct Connect' but I can't find if Microsoft offers a service like this
Not sure either would fix the problem. I'm annoyed that Microsoft support comes back with a lame answer of 'Your data is in the USA", I'm aware of that! They are routing me through Australia or Chicago to get to my data that i'm pretty sure resides in San Jose.
