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prath00's avatar
prath00
Copper Contributor
Feb 05, 2022

Exchange Front Door location

Hello Microsoft and Community, We have recently seen a change in our environment and the Exchange Front Door Location now being located in Amsterdam North Holland, where it once was located in the U...
Dan_L215's avatar
Dan_L215
Copper Contributor
Jul 28, 2022

MXSIVEand Roger1175 I just started having this issue on July 25th as well. Have two clients in California and the connectivity test was show their Exchange Front Door Location to be Melbourne Australia, resulting in increasing slow loading in the Outlook desktop app, the online outlook wasn't running all that bad though. Even pinging outlook.office365.com in a command prompt was showing me an Australia location.

 

I noticed both my clients had one thing in common, they were both using the google public dns 8.8.8.8, so I decided to swap them over to 1.1.1.1 and flushed the dns server cache and also did an ipconfig /flushdns on the computers. After that I started seeing the connectivity test and the ping to outlook.office365.com resolving to the San Jose California or Phoenix Arizona. I also saw the outlook desktop app running great again with their online exchange.

 

So check your primary dns and maybe try a different one. For my case swapping from google public dns to 1.1.1.1 seems to have resolved my issues.

  • Roger1175's avatar
    Roger1175
    Brass Contributor
    Jul 28, 2022
    Thanks so much, we were using google public DNS and changed to Cloudflare and that appears to have fixed it for us as well.
  • prath00's avatar
    prath00
    Copper Contributor
    Jul 28, 2022

    Dan_L215 

     

    SOrry for the delayed response to this Front Door Issue I reported early on. We did exactly that. Changed our DNS and flushed the DNS server cache and also did an ipconfig /flushdns on the computers.

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