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Ottmin's avatar
Ottmin
Copper Contributor
Jan 03, 2024

Error when logging in to Microsoft 365 on terminal server

Hello, Our users always get the error "Something went wrong [1001]" when they log on to the terminal server in the office. Exact error: Correlation Id: ef49199c-b608-4072-ad5d-baf4cbf7974b Timest...
Ottmin's avatar
Ottmin
Copper Contributor
Jan 09, 2024

LeonPavesic 

Unfortunatly this did not work.

However I tested using the credentials in another user and could log in to for example Excel.

So it has to be something with the users.

LeonPavesic's avatar
LeonPavesic
Silver Contributor
Jan 10, 2024

Hi Ottmin,

thanks for the additional information.

Here is additional suggestion to try:

Clear the OneAuth Data:
Navigate to the %localappdata%MicrosoftOneAuthaccounts folder on the affected user's machine. Identify files with GUID names and try renaming or moving them to a different location. Afterward, attempt to sign in again.

Another account from your organization is already signed in on this computer - Microsoft 365 Apps | Microsoft Learn



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Kindest regards,


Leon Pavesic
(LinkedIn)

  • Ottmin's avatar
    Ottmin
    Copper Contributor
    Jan 13, 2025

    Hi LeonPavesic 

    I have tried this. The folder with files was automatically recreated, but the same error persists. Is there anything else we could test?

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