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Ottmin's avatar
Ottmin
Copper Contributor
Jan 03, 2024

Error when logging in to Microsoft 365 on terminal server

Hello, Our users always get the error "Something went wrong [1001]" when they log on to the terminal server in the office. Exact error: Correlation Id: ef49199c-b608-4072-ad5d-baf4cbf7974b Timest...
LeonPavesic's avatar
LeonPavesic
Silver Contributor
Jan 03, 2024

Hi Ottmin,

here are some suggestions that might help:

  1. Reinstall the Office 365 application:
    Uninstall and then reinstall the Office 365 application on your Remote Desktop Services server. This could resolve any issues related to the application itself.

  2. Check for updates:
    Ensure that the Office 365 application on your Remote Desktop Services server is up to date.

  3. Clear AppData: Close all Microsoft applications, navigate to the AppData folder (C:UsersyourusernameAppDataLocalMicrosoft), and move the OneAuth and IdentityCache folders to your desktop. Afterward, restart Outlook and sign in again.

Outlook 365 application error 1001, mail is not syncing - Microsoft Q&A


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Kindest regards,


Leon Pavesic
(LinkedIn)