Forum Discussion
Can IC work without SharePoint savvy?
In my experience IC and IT are rarely aligned on their respective requirements and limitations. IC have the challenge of reaching the organization across different channels (often for which there is no clear strategy for use), which increasingly includes frontline and remote working audiences. Pitching to the right audience via the right channel is still a real challenge in our hybrid world.
IT in the meantime often outsource their 365 expertise (making it difficult to relationship build) and don't take a consultative approach to requirements gathering. I have often been told something can't be done (when I know it can) either because its assumed I don't have the experience to challenge that or that person doesn't I'm speaking to doesn't have adequate knowledge of 365.
ALCorbett Yeah,this is an interesting topic too (and not just IC either).
ALCorbett wrote:
In my experience IC and IT are rarely aligned on their respective requirements and limitations.
The role of technology in the workplace is so diverse now, there has to be better conversations about how we deliver great experiences and focus on delivering tech that solves problems for employees. There's plenty of opportunity now to diversify what the traditional 'IT' department looks like to deliver better internal service.
At the same time, upskilling staff to use the tools will go a long way but it means policies may need to be relaxed about who has permission to do what. So, let's say you have a hot shot IC person with all the SharePoint know-how but what good is that if everything's so locked down that you can't make the most of the platform?
It's about those internal relationships and workplace culture.
HelloBenTeoh "o, let's say you have a hot shot IC person with all the SharePoint know-how but what good is that if everything's so locked down that you can't make the most of the platform?"
This is for sure a big issue at least in large organizations.
- Maybe a controversial point, but I wonder if the reason things are locked down is because those responsible for managing them don't understand the capability of that feature, or the resource to put governance around it? In a recent role, much of the expertise around Microsoft was outsourced to agencies with whom we had no contact; so how can we move on from this command and control structure, if the ownership for our platforms sit with some random who has no personal investment?
- A channel strategy created by IC will not be of any use if IC not is up-to-date with the technical possibilities. And should IC really be responsible for what I see as collaboration with team. As I see it we have Communication (SharePoint & Intranet), Stream, Viva Connection) , Close collaboration (Teams) and "Open dialogue"(Viva Engage). All three available through Teams but with differing purpose.
Much of the problem here is - Who is responsible?
Sorry but I do not have time to write more but this discussion really is close to my heart 🙂
