Forum Discussion

scottdcc's avatar
scottdcc
Copper Contributor
Apr 11, 2024

Copilot Drafting for Outlook breaking signatures

Hello, Our users have been reporting issues with copilot in outlook when drafting email signatures. Our organisations signatures seem to become corrupted, and all the images are removed.    ...
Fraldo's avatar
Fraldo
Copper Contributor
Feb 07, 2025

I am having the same problem.

There is no fuction to lock the signature as far as I can see?

It would be great to have a fix for this, very annoying

  • Sajjad's avatar
    Sajjad
    Brass Contributor
    Feb 13, 2025

    Hello,
    Please go through Impact Assessment.
    1. How many users are affected? Is it affecting specific departments or the entire organization?
    2. Is this happening in a cloud-based Exchange Online environment, on-premises Exchange Server, or a hybrid setup?

    Troubleshooting Steps.

    Client-Side: Have users tried restarting Outlook? Creating new signatures? Repairing their Outlook installation? Clearing the Outlook cache?

    Server-Side -if applicable = If you manage the Exchange server, have you checked for any related errors in the server logs? Have you tried updating the Exchange server?

    Copilot Settings: Have you tried adjusting any Copilot settings within Outlook -if available- to see if it makes a difference?

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