Work IQ (Preview) in Copilot Studio not retrieving recent Teams/Outlook information

Hi All,

We are building a POC in Copilot Studio where an agent tracks project information from Planner, Teams chats, and Outlook emails.

We are using Work IQ (Preview) to retrieve information related to specific projects from Teams and Outlook.

For example, if I send an email containing SOW details for Project A and later ask the agent "What are the latest updates/SOW details for Project A?", Work IQ sometimes does not retrieve the new email even after 30 to 75 minutes.

We understand that Work IQ is currently in Preview, but we wanted to understand:

• Is there a documented indexing/sync delay for new Teams messages or Outlook emails?
• How long does it normally take for recent content to become available to Work IQ?
• Is there any way to improve or force the refresh?
• Is there any official Microsoft documentation regarding data freshness?
• Is there any workaround using Work IQ only?

We are specifically evaluating Work IQ, so please don't suggest Graph API. 😅

Any guidance, documentation, or experience with a similar scenario would be really helpful.

Thanks in advance!