Forum Discussion

Parth49's avatar
Parth49
Tin Contributor
Oct 22, 2026

Copilot Studio agent behaves differently in Teams and the test pane

Hello, We have built a topic-based agent in Microsoft Copilot Studio that uses SharePoint as a knowledge source and is published to Microsoft Teams. We are seeing the following behavior: The agen...
copilot studio
evaluation
knowledge grounding
Jamony's avatar
Jamony
MCT
Nov 08, 2026

The missing “was this resolved?” question and the Teams session recovering after a reset make retained conversation state worth checking. They do not establish a rendering defect.

 

For a standard-harness agent, open that Question node's Properties > Question behavior and inspect Skip behavior. A question can be skipped when its variable already has a value. Select Ask every time if this confirmation must appear on every pass, then publish and test the route in Teams.

 

For the intermittent silence, Microsoft's Teams deployment guidance recommends an inactivity-triggered topic that clears session variables/history and ends the conversation. Add a version marker so you can confirm Teams is using the published logic. Test both fresh and long-running sessions.

 

If it still fails, retain the Conversation ID, Agent ID, reproduction time and steps for Microsoft Support. For SharePoint knowledge requiring user authentication, confirm you are testing a supported 1:1 chat.