Forum Discussion
Window 10 update
My system started updating Thursday. Friday morning the time on the computer was 9:30 pm Thursday, the system was hung-up. I powered the computer off (several times), got the log-on screen and then it would freeze again. As I cannot log-in, is there a way to resolve this problem? Thank you
2 Replies
hi jdrabourn It sounds like the Windows update may have failed or become stuck during startup, which can cause freezing at the login screen.
Since you cannot log in normally, try getting into the Windows Recovery Environment:
- Turn the PC on
- As soon as Windows starts loading, hold the power button to force it off
- Repeat this 3 times
Windows should eventually show:
Preparing Automatic Repair
From there, try:
Troubleshoot → Advanced Options → Startup Repair
If that does not help, try:
Uninstall latest quality update
Or
System Restore (if restore points are available)
You can also try booting into:
Startup Settings → Safe Mode
to see if Windows will load with minimal drivers.
The incorrect date/time you saw can sometimes happen after a failed update or forced shutdown and does not necessarily mean the hardware is bad.
Hopefully Startup Repair or uninstalling the latest update gets you back in without needing a reinstall.
Restart the computer holding down Shift + click restart from the power options on Log-in screen. If the computer freezes too fast to do that, restart the computer four times. It should show you recovery options.
Now navigate through that a choose Safe Mode boot option.
It should work.
Once in Windows, open Control Panel (Win+R and type control and enter). Click "Programs" and from that window "View Installed updates".
New window should pop up and uninstall latest updates.
Restart your computer.
Did that work?
