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Sav4's avatar
Sav4
Copper Contributor
Sep 01, 2026

We couldnt find an Account with that Username

My son recently turned 15 and has lost access to his outlook account. Not sure if it is a coincidence or not. We can not use the recover option as it says the user can not be found, cant recreate it as it says its already in use. I used this 

https://account.live.com/username/recover 

 and it sends the verification email but i cant gain access to the account is there any way to regain access to it . It was linked to a microsoft family safety group .

Any help with this would be appreciated .

Thank you

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1 Reply

  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager
    Sep 03, 2026

    Hi Sav4​ ,

    Sorry to hear about the problems your having, unfortunately we can not assist with account recover questions in the community, the only option would be to contact support via https://support.microsoft.com.

     

    Good luck, hope you get it sorted.