Unable to check my account details

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Use InPrivate / Incognito Mode + Direct Deep Link

Try this combo:

Open InPrivate/Incognito browser window.

Paste this direct link:

https://account.live.com/proofs/Manage

This bypasses the homepage redirects and may get you to the identity and sign-in page directly.

Try Signing in via the Authenticator App or Mobile Browser

Sometimes the loop is desktop-specific:

Open Microsoft Authenticator app, tap your account, and see if it lets you manage it.

Try logging into https://account.microsoft.com via mobile Safari/Chrome (not the app).

Check for a Security Lock or Suspicious Activity

Go to: https://account.live.com/activity

If it lets you in, it might show:

Suspicious login blocks

Unrecognized access

Geo/IP mismatches

Sometimes Microsoft flags your account silently and auto-locks certain settings (especially if you've recently changed aliases or passwords).

Escalate to Microsoft Account Recovery Support, Not Standard Support

Regular Microsoft support can’t help with identity/account-level issues once they hit a backend flag. You’ll need to:

Visit: https://account.live.com/acsr

Submit an Account Recovery Request – even if you technically have the password.

This form is reviewed manually by the Account Recovery Team, who can reset backend flags.

Make sure:

You fill in as many details as possible.

Mention any passwords used previously, email aliases, and billing/payment info (if used with that account).

Optional Workaround: Create New Microsoft Account & Link as Secondary

If recovery keeps failing:

Create a new account at https://signup.live.com

If you can recover the old account even partially, link it under Settings → Email & accounts → Add a work or school account

Final Thought

If you're caught in a redirect loop after trying:

Multiple browsers/devices

Cache clear

Password reset

Sign-in helper

Microsoft support