Teams Phone Domain Verification - Weeks of Delays Despite Providing All Required Documents

UPDATE: 6 Weeks Later - Multiple Microsoft Support Failures

This issue has now escalated to multiple Microsoft support teams, all failing to resolve a simple domain verification:

Current Status:

• 6 WEEKS paying for Teams Phone service I cannot use
• Domain shows "HEALTHY" in Microsoft 365 admin center
• All required Namecheap documentation provided multiple times

Microsoft Support Failures:

1. Agent Yehia: Weeks of circular document requests, ignores escalation requests
2. Agent Dinu (Telephone Services): Confirmed system outages, no ETA for resolution
3. Agent Nelson (Refund Request): Claimed "escalation" then went silent for days

The Contradiction:

• Microsoft 365 Domains: nevermindb2b.com = HEALTHY ✓
• Teams Phone Verification: Domain = REJECTED ❌

What Microsoft Has Admitted:

• Phone services "not operational" with no timeline
• Verification "does not have to be done several times"
• Standard domain documents are being rejected incorrectly

Business Impact: As a small business CEO, I've lost 6 weeks of potential revenue while paying Microsoft for a service I cannot access due to their own system failures and support incompetence.

Still Need Help:

• Anyone else experienced similar Teams Phone domain verification issues?
• How did you get Microsoft to actually coordinate between their disconnected support teams?
• Any escalation contacts beyond the broken support channels?

This level of dysfunction from Microsoft is completely unacceptable. Multiple teams are aware, but nobody is solving anything.

Update: Still seeking resolution or refund.