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Rene_Sonse's avatar
Rene_Sonse
Copper Contributor
Apr 18, 2026

New phone number for account not working.

I entered a new phone number in my MS account a few weeks ago and although it shows, when I try to get codes through my account, the old number is shown and I can't access the code. ???

1 Reply

  • Allen's avatar
    Allen
    Icon for Community Manager rankCommunity Manager

    Rene_Sonse​,


    Thank you for your post, unfortunately issues with your account security are not issues anyone on the Microsoft Tech Community can help with. I would strongly recommend contacting Microsoft support, who should be able to help.