Forum Discussion
My account is hacked and compromised
My Microsoft account was hacked into. They changed my password and sent out all kinds of spam. They took over all my accounts, including banking, that were connected to my hotmail email. They changed the email on the account and even enabled a two step verification with their contact info. I'm still fighting to get back all of my accounts that are connected to my hotmail.com email. Because of all the spam they sent, my Microsoft account is now also locked. I've tried multiple times in sending the account verification form but because they have set up a two step verification, the form sends me the automatic reply notification that the form does not work for my account.
I had to create this new Microsoft account just to try and get help from Microsoft. It has been a never-ending loop of sending the account verification form and having it get kicked back. Also been in a never-ending loop on the support page trying to request assistance but it just leads me to sending an account verification form.
I NEED my hotmail.com email back. It still has so much information that I need to get all my bank, shopping, personal, etc. accounts back not to mention all the sentimental emails and photos that are in there back from when I first created the account. It was my first email ever and I need to get it back.
Please, what can I do?? How can I get a hold of an actual person at Microsoft that can help me with this?