Forum Discussion
Microsoft Rewards
When I choose an item to redeem my points for in Microsoft rewards nothing happens. No points are deducted from my total and no email is sent to my outlook account. Please help.
6 Replies
levifederwitz Hi I am New can i got the Rewards For Microsoft?
- Clear the cache and try again. I had the same problem.
- What worked for me was logging out and then back into my account. Sometimes a simple refresh can help.
levifederwitz Hello! You've posted this in the Tech Community Discussion space, which is intended only for discussion about the Microsoft Tech Community website itself.
We don't have a Microsoft Rewards discussion space here, but your question sounds like it should be directed to Microsoft Rewards support: https://support.microsoft.com/en-us/account-billing/learn-about-microsoft-rewards-c5ab735d-c6d9-4bb9-30ad-d828e954b6a9
Hi levifederwitz!
A couple of questions.
1. Have you been able to redeem points successfully in the past? Any changes made to your account since then?
2. Are you trying this on a phone/tablet or a PC? Maybe try one if the other isn't working. If neither option works, that suggests something is not functioning correctly with your account. At that point, I'd open a request with Microsoft to get support.
RobSoto I have never tried redeeming points before and no changes have been made so far. I'll try on my phone because I've only tried it on my PC and laptop.
