Forum Discussion
lbalu
Mar 27, 2026Copper Contributor
I cannot log in to my work account using SMS authentication
Hi everyone! I am requesting assistance with the following issue. I receive the message: Sorry, we're having trouble verifying your account. Please try again. Previously, SMS authentication wo...
lbalu
Mar 31, 2026Copper Contributor
Thank you for your reply.
I have already tried the following during login.
The Phone call option does not work, I get the same error.
Unfortunately, I do not have the authenticator anymore, as the setup was lost due to a phone change.
I am able to receive SMS messages from other sources on my phone without any issues.
And unfortunately, this is the one and only admin account.
Regards
Balazs Laki
btwalker
Sep 27, 2026Copper Contributor
Hi
How did you resolve? I have the same issue
Ben